Privacy policy
This policy explains what information iSkills collects across its training programs, including SEBT NEXT, how that information gets used, and the choices available to you.
01Introduction
iSkills respects your privacy and explains in this policy exactly what data it collects and why. This policy covers every visitor, student, and freelancer who uses iSkills websites, apps, or training programs, including SEBT NEXT, iFreelancePro, iLocalSEO, and iVAM.
By visiting our sites or enrolling in a program, you agree to the collection and use of information as described here. If you do not agree with any part of this policy, please do not use our services.
02Information we collect
We collect information directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment processors.
| Category | Examples |
|---|---|
| Account details | Name, email address, phone number, city, password |
| Payment information | Billing details processed by our payment partners; we do not store full card numbers |
| Course activity | Lectures watched, assignments submitted, quiz scores, certificates issued |
| Communications | WhatsApp messages, support tickets, appointment bookings |
| Device and usage data | IP address, browser type, pages visited, session duration |
03How we use your information
We use the information we collect to run, improve, and personalise our training programs.
- Create and manage your student account and course access
- Process payments and issue receipts or refunds
- Deliver live classes, recorded lectures, and certificates
- Respond to support requests through WhatsApp, email, or the portal
- Send program updates, schedule changes, and relevant announcements
- Monitor platform performance and fix technical issues
05Third-party sharing
We do not sell your personal information. We share limited data with the following categories of service providers, only as needed to operate our platform.
- Payment processors, to complete enrollment payments securely
- Communication tools such as WhatsApp Business, to send support messages
- Analytics providers, to understand site and course usage
- Video hosting partners, to deliver live and recorded lectures
Each provider is required to protect your data and use it only for the service they perform for us.
06Data security
We apply reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, or loss. Payment details are handled by PCI-compliant payment partners rather than stored on our own servers.
No method of transmission over the internet is completely secure, so while we work to protect your data, we cannot guarantee absolute security.
07Data retention
We keep your account and course data for as long as your account remains active and for a reasonable period afterward, to support certificate verification, refund requests, and legal obligations. You may request earlier deletion as described in the next section.
08Your rights and choices
You can review, correct, or request deletion of your personal information by contacting us. Depending on your enrollment status, some information, such as certificate and payment records, may need to be retained for administrative or legal reasons.
- Access a copy of the personal data we hold about you
- Correct inaccurate or outdated account details
- Request deletion of your account and associated data
- Opt out of promotional messages at any time
09Children's privacy
Our iKids program is designed for younger learners and is intended to be used with a parent or guardian's involvement and consent. Outside of iKids, our programs are intended for users old enough to enter into enrollment agreements under applicable law. We do not knowingly collect personal information from young children without appropriate parental consent.
10Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post any updated version on this page with a new "last updated" date. Significant changes will be communicated through email or an in-app notice.
11Contact us
If you have questions about this policy or how your information is handled, reach out through any of the channels below.